These terms govern the relationship between you and the Portal. Please read them carefully.
1General provisions
Sayohatchi Portal (the "Portal") is a service consisting of a website and a Telegram bot for keeping travel journals, places, prices, and useful information in one place.
By signing up, signing in, or otherwise using the Portal, you agree to these terms and the Privacy policy. If you don't agree, please don't use the Portal.
2Service description
The Portal offers the following features:
- Sending text, photos, videos, voice messages, documents, and locations via the Telegram bot or the website;
- Using artificial intelligence (AI) to sort what you send into notes, places, and prices, translate it, and summarize it;
- Trips, map, price comparison, search, guide articles, and a phrasebook;
- Collaborating with trip members and sharing selected entries via a link.
The scope of features depends on the selected plan. The portal is constantly evolving: new features may be added, and some may change.
3Age requirements
The Portal may be used by people aged 16 and over. Those under 16 may use it only with the consent and supervision of a parent or guardian.
To buy a paid plan, you must be 18 or older or have the consent of a parent (guardian).
4Account and security
Provide accurate information when signing up. Each account is for one person only; you may not give or sell your account to anyone else.
You are responsible for keeping your password and your Telegram and Google accounts secure. We recommend turning on two-factor authentication.
If you notice unauthorized use of your account, sign out of all devices in the Security center, change your password, and let us know.
5Your content
The text, photos, videos, and other materials you send remain yours. You grant the Portal a limited right, as needed to store and process them (including AI analysis) and to show them to you and people you authorize.
You choose the visibility level of each entry: «Private», «Trip members», «Team», or «Public». Entries made «Public» can be seen even by people not signed in to the Portal.
The following is prohibited:
- Illegal content or content that incites violence, hatred, or discrimination;
- Posting other people's personal data or photos without their consent;
- Infringing copyright or other intellectual property rights;
- Spam, malicious files, attacks on the Portal or bot, or attempts to bypass security;
- Using the Portal for fraud or to mislead others.
6About artificial intelligence (AI)
We use Google Gemini AI to analyze messages and provide translations, summaries, and search answers.
AI can make mistakes: verify prices, addresses, working hours, translations, or tips before making important decisions. AI answers are for informational purposes and do not replace professional (legal, medical, financial) advice.
You can edit or delete any entry created by AI; you can also override AI decisions.
7Plans and payment
The Portal offers the free "Havaskor" plan and paid plans. Current prices and features are shown on the "Plans" page.
New users may get a free trial for a set period after signing up. When the trial ends, nothing is charged automatically — the account switches to the free plan.
For now, payments are manually approved based on orders: you place an order, pay using the specified method, and the plan activates once the administrator approves the payment. Online payment systems will be added later.
Promo codes, promotions, and bonus points are subject to their own terms; they can't be exchanged for cash or transferred to another account.
If your plan expires, your data won't be deleted: the account switches to the free plan, and only new actions beyond the free plan's limits are restricted.
8Refunds
If you submit a request within 14 days of activation and have barely used the paid features, you'll get a full refund.
If the service is unavailable for a long time through our fault, you'll get a pro-rata refund for the unused period.
The portion paid with bonus points and promo code discounts is not refundable in cash. Refunds are made to the original payment method, usually within 10 business days.
9Service availability
We strive to keep the Portal running without interruption, but maintenance, outages, or problems with third-party services (Telegram, Google, map providers, the internet) may occur.
In some countries, Telegram, Google, or other services may be restricted — in this case, use alternative sign-in methods (email and password, sign in via QR).
10Account suspension and deletion
If the terms are seriously or repeatedly violated, we may suspend or block the account, with or without notice.
You can request deletion of your account at any time (see "Data deletion" in the Privacy policy).
11Limitation of liability
The Portal is provided "as is." Final responsibility for travel, purchasing, and other decisions rests with the user. To the extent permitted by law, we are not liable for indirect damages.
Our liability in any case is limited to the amount you paid to the Portal in the last 12 months.
12Changes to the terms
We may update these terms from time to time. We'll notify you of important changes in advance via the Portal, Telegram, or email. If you keep using the Portal after a change, you accept the new terms.
13Contact
For questions, complaints, and suggestions, contact the Portal administrator.
Via Telegram: message the bot — @SayohatchiUZ_bot
Last updated: 28 September 2026